Exchange & Returns

Return & Exchange Policy:

• Return or Exchange Request to be made within 7 days of delivery.

• Exchange orders are placed upon pick up of your return. Limited stock may lead to unavailability of your chosen product; our team will contact you for an alternative in such cases.

• Refunds are only made in terms of a Store Credit.

• Store Credit will be shared once the order is picked up from the customer.

• Tags must be intact.

• Each order is eligible for a return only once. Orders placed using a Store Credit are not eligible for any Returns or Refunds.

• In the event of damaged merchandise, share images and details ton our WhatsApp number. Further steps for replacement, store credit, or full refund will be communicated.

• Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products and these are all signs of authenticity.

• Shipping charges are non - refundable.

• The company holds the authority to make the final decision in any case. Return & Exchange Request Process:

• Visit the link provided to request a return or exchange - Return Request Form

• State the return reason and select the item to be returned along with images in case of any defect/damages.

• A return pickup will be initiated for orders within India.

• Ensure all tags and labels are intact, and the product is unworn.

• Return or Exchange requests for orders placed using a store credit will be rejected.

 

Refunds:

REFUNDS WILL TAKE 20-25 WORKING DAYS.

 

1. Returns take approximately 12 to 14 working days to reach the company.

2. Refunds will be credited to the original mode of payment only once the return reaches the warehouse and is thoroughly checked by our in-house team which takes 1-2 working days.

3. Post that it takes 2-3 business days to process the refund internally

4. It will take the bank or portal also 2-3 business days to process/reflect the refund.

5. A flat fee of Rs.150 will be deducted in case of Money Refunds. No return fee will be charged in the case of damaged products.

6. For Cash on Delivery (COD) orders, refunds are provided to the customer's bank account.

7. A refund will be made for the sale amount of the returned products.

8. Shipping costs will not be credited back in any case.

9. The company holds the authority to make the final decision in any case.

Kindly be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there are instances beyond our control. The contact information of the delivery executive is exclusively provided to the recipient, which may limit our ability to address certain issues. We appreciate your understanding in such situations. 

10. How can I return/exchange a product?

Please visit the link (Return Request Form) to request a return or an exchange.

11. I received a damaged product. What options can you give to rectify this issue?

In the unlikely event that your merchandise arrives damaged, you can mention about the damaged product on this link (Return Request Form). The issue will be recorded and further steps will be communicated to you. We can provide a replacement at no extra cost or email a store credit of the same value to you or can initiate a full refund for the products received in damaged condition.